Converting Biophile Laboratories, Inc.
441 Cedar Street
Fond du Lac, Wisconsin 54935
Toll Free |
(888) 272-2997 |
Fax |
(920) 923-2714 |
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Converting Biophile Laboratories'
Value Statement
Converting Biophile Laboratories Inc. will be the leader in customer satisfaction within our industry by providing the highest quality products and service. We will conduct our business according to the highest ethical standards and manage our business for growth and fiscal responsibility.
Customer Satisfaction
is our most important objective
Converting Biophile Laboratories Inc. will be the leader in customer satisfaction within our industry by providing the highest quality products and service. We will conduct our business according to the highest ethical standards and manage our business for growth and fiscal responsibility.
Continuous Quality Improvement
is everyone's responsibility
Being satisfied with the status quo is completely unacceptable. The only way to gauge our improvement is to measure our progress toward customer satisfaction goals.
Our People
are our most important asset
We will treat each other with respect and trust. We must continually develop our skills to enhance our individual productivity and to provide opportunities for personal career growth.
We encourage Open Communication
We will listen and learn from each other. We are most effective when we are involved in decisions that affect our jobs. We will help all our people to better understand our customers, their products and our business.
Initiatives are encouraged
We value a culture where all employees are empowered to think, act and share information as individuals, within teams for quality improvement.
We will preserve and protect
our Natural Environment
We will provide clean, safe and healthy working conditions for our people and we will be responsible citizens for our communities.
Our Business Objectives will be realized as a direct result of continually improving customer satisfaction.
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Our Service Policy
WE MUST... Give our customers
ON TIME DELIVERY of quality parts. |
WE MUST... React to our customers' needs and wants
at all times. |
| WE MUST... Meet or surpass customers' expectations ON ALL ORDERS, including delivery dates. |
| WE WILL... Keep customers INFORMED on all aspects of their orders. |
| WE WILL... Answer all customers' questions honestly and in a timely manner. |
WE WILL... Treat all customers
and employees with the respect they deserve. |
WE WILL... Do what we say and
say what we do. |
| WE WILL... Listen to all employee suggestions to help improve the quality of our parts and services. |
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